Frequently Asked Questions
Answers to what Calgarians most often ask before booking.
Booking by appointment means Frank can give every client his full, undivided attention — no rushing, no waiting in line behind other customers. It also means he can prepare ahead of time for custom design consultations and appraisals.
Use the form on our Contact page or call 403-242-6767. Let us know what you need — a repair, custom design consultation, or appraisal — and we'll get back to you to confirm a time.
It depends on the complexity of the design, but most custom pieces take a few weeks from final design approval to completion. Frank will give you a clear timeline during your consultation.
Many repairs — like ring sizing, chain welding, prong retipping, and watch battery replacement — are completed on the spot while you wait. More involved repairs may take a few days.
An insurance appraisal documents replacement value for coverage purposes. An estate appraisal establishes fair market value for probate, estate settlement, or dividing jewellery among family members. Frank will help you determine which one you need.
Start with a bulk estate assessment. Rather than paying for individual appraisals on every piece, Frank can review the whole collection and tell you honestly which items are worth a full appraisal — saving you significant time and money. See our Appraisals page for details.
Yes — if you're considering selling a piece, book an appointment for a resale appraisal and Frank will walk you through your options honestly.
We're at the Fish Creek Executive Centre, 340 Midpark Way SE #300, Calgary, AB T2X 1P1.